01Shoppers leave the cart before checkout
Clarify totals, shipping and the path into checkout.
Unexpected costs, weak CTAs and mobile cart friction are reviewed before assuming checkout itself is broken.
Discuss this situationCart and checkout
Cart exits, checkout starts without payment and failed payments are different problems. We inspect the journey your plan actually supports — including Shopify Plus constraints on checkout UI extensions — before promising custom checkout UI.
01Starting points
Checkout starting points
When carts do not become paid orders
Use this page when the primary failure is after add-to-cart: unclear totals, checkout starts that stall, payment errors or recovery for identifiable shoppers.
02Checkout starts but payment never completes
Separate information, shipping and payment failures.
Address, rate, market eligibility and payment-provider errors need log-backed diagnosis — not another discount code as the first fix.
Discuss this situation03You need checkout UI changes on Plus
Scope extensions only where the plan allows.
Checkout UI extensions on the information, shipping and payment steps require Shopify Plus. Basic checkout settings and styling are a different capability.
Discuss this situation04Known shoppers abandon before purchase
Eligible recovery with suppression after purchase.
Recovery needs an identifiable recipient, consent and purchase suppression. We hand lifecycle design to Email & SMS when flows are part of the engagement.
Discuss this situationScroll to explore
04 situations
Broader funnel diagnosis needed?
Product-page and journey-wide conversion research sits on Shopify CRO. Storefront redesign sits on Store Design & Development.
02Overview
- Shopify Checkout
- Shopify Plus (when required)
- Payments
- Shipping rates
- Checkout UI extensions
We distinguish cart-to-checkout progression from payment-stage failure and from eligible abandoned-checkout recovery. Metrics use matched cohorts where reporting allows.
Shopify plan limits matter. Official Shopify documentation restricts checkout UI extensions on the information, shipping and payment steps to Shopify Plus. We confirm plan, extension targets and market settings before quoting checkout UI work.
Tax, legal policy wording and payment-provider decisions remain merchant-led. We help surface friction and supported configuration — we do not replace legal or tax advice.
03What we ship
- Cart and total-cost clarity review
- Mobile cart and checkout path QA
- Payment and shipping error diagnosis
- Market and payment eligibility checks
- Plan-aware checkout configuration or Plus extensions
- Recovery requirements handoff to Email & SMS
Key deliverables
- Checkout diagnosis notes with stage definitions
- Prioritized fix list with plan constraints
- Implemented configuration or extension work in scope
- QA checklist for critical purchase paths
- Recovery eligibility notes when requested
What's included
- Review of live cart and checkout settings
- Scoped remediation within plan limits
- Verification on agreed devices and markets
- Handover of open merchant-led decisions
04Process
01Scoped
Inspect
Reproduce cart and checkout paths; review errors, rates and plan features.
02Scoped
Fix
Apply supported settings, theme or Plus extension changes agreed in scope.
03Scoped
Verify
Retest critical markets, payment methods and mobile paths.
04Scoped
Recover
Define eligible recovery requirements; implement flows with Email & SMS when included.
05Related work
06Common questions
Checkout FAQs
No. Checkout UI extensions for the information, shipping and payment steps are available on Shopify Plus. Other plans rely on supported checkout settings, apps and theme-side cart improvements. We confirm eligibility before quoting.
07Related services
08Contact
Tell us what you need to build or improve.
Share a few project details. You do not need a finished specification to start.