03Healthcare
A clinic-lobby assistant for routine pre-visit questions, with clear escalation when a person is needed.
Timeline · 6 weeks
Summary
Citations
01Challenge
Front-desk staff were fielding the same pre-visit questions all day — hours, parking, prep instructions — while patients waited in person.
Healthcare constraints meant the system had to be PHI-safe and HIPAA-aligned from architecture, not as an afterthought.
02Approach
We designed PHI-safe RAG over approved clinic content, with clear boundaries on what the assistant can and cannot answer.
HIPAA-aligned workflows covered access control, logging and escalation to a human when the question left the approved scope.
The lobby experience was built for real patients — short answers, clear next steps, no medical advice theatre.
03Results
Front-desk calls dropped 28%.
Staff time returned to in-person patients.
Security and ownership requirements were met at handoff — repo, docs and deployment access included.
04Project details
Deliverables
- PHI-safe RAG
- HIPAA-aligned workflows
- Lobby assistant
Stack
- OpenAI
- Supabase Vector
- Next.js
- RBAC
- Industry
- Healthcare
- Timeline
- 6 weeks
Related services
- 03Artificial IntelligenceAI applications, conversational agents and automation for enquiries, workflows and repetitive work.
- 03Web DevelopmentFast, accessible, SEO-ready websites and custom web applications.
- 02AI ChatbotsCustom AI chatbots for customer questions, lead intake and team knowledge.
- 04Custom AI SolutionsRAG, document intelligence and problem-specific knowledge systems — evaluated before release.
06Contact
Tell us what you need to build or improve.
Share a few project details. You do not need a finished specification to start.