03Healthcare
A clinic-lobby assistant on PHI-safe retrieval — decreasing front-desk calls by 28%.
Timeline · 6 weeks
Summary
Citations
01Challenge
Front-desk staff were fielding the same pre-visit questions all day — hours, parking, prep instructions — while patients waited in person.
Healthcare constraints meant the system had to be PHI-safe and HIPAA-aligned from architecture, not as an afterthought.
02Approach
We designed PHI-safe RAG over approved clinic content, with clear boundaries on what the assistant can and cannot answer.
HIPAA-aligned workflows covered access control, logging and escalation to a human when the question left the approved scope.
The lobby experience was built for real patients — short answers, clear next steps, no medical advice theatre.
03Results
Front-desk calls dropped 28%.
Staff time returned to in-person patients.
Security and ownership requirements were met at handoff — repo, docs and deployment access included.
04Project details
Deliverables
- PHI-safe RAG
- HIPAA-aligned workflows
- Lobby assistant
Stack
- OpenAI
- Supabase Vector
- Next.js
- RBAC
- Industry
- Healthcare
- Timeline
- 6 weeks
06Start a project
Tell us what you're building, where you are today, and what needs to happen next. We'll come back with a technical point of view — not a sales pitch.
- Response within one business day
- Scoping workshop available within the week
- Worldwide, remote-first